Privacy Policy

1. Introduction

Goree Cosmetics India respects your privacy and is committed to protecting the personal information you share with us when using our website, browsing our products or placing an order.

This Privacy Policy explains what information may be collected, why we collect it, how it may be used, how it may be protected, and the choices available to you.

2. Information We Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide and certain technical information generated when you use the website.

Information You Provide

• Name
• Email address
• Phone or mobile number
• Billing and shipping address
• Order and product information
• Information submitted through contact or support forms
• Other information you voluntarily provide to us

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or other technologies used on the website.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages or websites
• Approximate usage and interaction information
• Date and time of website activity

3. Order & Customer Information

When you place an order through our WooCommerce-powered website, we collect the information necessary to process and fulfil that order.

4. Payment Information

Online payments may be processed through third-party payment service providers integrated with our website.

Payment information such as card, banking or other payment credentials may be handled directly by the applicable payment service provider. We do not intend to store complete card numbers, CVV numbers or other sensitive payment credentials on our website.

The payment provider may process your information according to its own privacy policy and terms. Customers should review the applicable payment provider's privacy information where required.

5. Website & Technical Information

We may use technical information to operate, maintain, secure and improve our website.

This information can help us understand website performance, identify technical problems, prevent fraudulent activity and improve the shopping experience.

Technical information may include browser information, device information, IP address, pages visited, referring URLs and general interaction data.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.

What Are Cookies?

Cookies are small text files that may be stored on your device when you visit a website. They can help a website remember information about your visit.

Why We May Use Cookies

• To keep essential website functions working
• To remember shopping cart or session information
• To improve website performance
• To understand how visitors use our website
• To support security and fraud prevention
• To improve website functionality and user experience

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect some website functionality, including shopping or checkout features.

7. How We Use Your Information

Information collected through our website may be used for legitimate business and service purposes, including:

• Processing and fulfilling orders
• Arranging shipping and delivery
• Providing order updates and tracking information
• Responding to customer enquiries
• Managing returns, exchanges and refunds
• Providing customer support
• Maintaining website security
• Detecting and preventing fraudulent or unauthorized activity
• Improving website performance and functionality
• Understanding website usage and customer interactions
• Complying with applicable legal obligations
• Sending marketing communications where permitted and applicable

8. When Information May Be Shared

We do not sell your personal information as a business practice.

Information may be shared with selected service providers when necessary to operate our website and fulfil your order.

Shipping & Delivery Providers

Your name, phone number, shipping address and relevant order information may be shared with courier or logistics partners when necessary to deliver your order.

Goree Cosmetics India may use courier and logistics services including Delhivery and Shiprocket, depending on the order and available delivery service.

Payment Providers

Payment-related information may be processed by the payment service provider selected during checkout.

Technology & Service Providers

Information may also be accessible to website hosting, security, analytics, email, technical support or other service providers where necessary to provide or maintain website services.

Legal Requirements

We may disclose information where required by applicable law, legal process, government request or where reasonably necessary to protect our rights, customers, website or business.

9. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send information about products, offers, promotions, updates or other relevant communications.

Where applicable, you may unsubscribe from marketing emails using the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may still send essential transactional messages relating to an order, payment, delivery, return, refund or customer-support request.

10. Third-Party Services

Our website may rely on third-party services to support payments, shipping, analytics, security, hosting, communication and website functionality.

These third parties may process information according to their own terms and privacy policies.

We recommend reviewing the privacy policies of relevant third-party services when you interact with their services.

Third-party websites or services may have privacy practices that differ from ours, and we are not responsible for the privacy practices of websites that we do not control.

11. Data Security

We take reasonable steps to protect information handled through our website from unauthorized access, misuse, loss or disclosure.

Security measures may include website security controls, access restrictions, secure connections and appropriate technical measures provided by our hosting and technology service providers.

12. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may also be retained where necessary for order records, customer support, accounting, dispute resolution, fraud prevention, legal compliance or other legitimate business requirements.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.

13. Your Privacy Choices

Depending on applicable law, you may have rights relating to the personal information we hold about you.

You may contact us to request information about the personal data associated with your interactions with our website or to ask us to correct inaccurate information.

You may also contact us regarding marketing preferences or certain privacy-related requests.

Updating Your Information

If you believe that information associated with your order or customer record is incorrect, please contact us so that we can review and update the information where appropriate.

Privacy Requests

Privacy-related requests can be sent to:

care@goreecosmeticsindia.com

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

15. External Links

Our website may contain links to external websites, services or platforms.

These websites are operated independently and may have their own privacy policies, terms and practices.

We encourage you to review the privacy policy of any external website before providing personal information.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, services or applicable requirements.

When changes are made, the updated version will be published on this page and the "Last Updated" date may be revised.

We encourage visitors to review this page periodically to stay informed about how information is handled.

17. Contact Us

If you have questions about this Privacy Policy, your personal information or a privacy-related request, please contact us.

18. Privacy Policy FAQs