Return & Refund Policy
At Goree Cosmetics India, we want you to receive the correct products in good condition. This Return & Refund Policy explains when a return, exchange or refund may be available and how to contact us if there is an issue with your order.
Last Updated: September 2026Return & Refund at a Glance
Return & Refund Eligibility
Return or refund requests must be raised within 3 days of delivery.
To be considered for an eligible return, exchange or refund, please contact our support team as soon as you identify an issue and provide your order number along with the required evidence.
Because our products are cosmetics and personal-care products, opened or used cosmetics are not eligible for return or refund.
Opened or Used Cosmetics
For hygiene, safety and product-integrity reasons, opened or used cosmetics cannot be returned or refunded.
Please inspect the parcel and product packaging before opening or using the product. If you believe you have received a wrong, expired or defective product, contact us before opening or using it.
Unboxing Video Requirement
To help us verify delivery-related issues, customers are strongly requested to record a clear video while opening the parcel.
The video should clearly show the shipping package, shipping label, package condition and the product received. If you believe the product is wrong, expired or defective, please do not open or use the cosmetic product before contacting us.
An unboxing video helps us review and verify claims involving damaged, incorrect, expired or defective products. Additional photographs or other information may also be requested where necessary.
Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 3 days of delivery.
After verification, an eligible wrong-product claim may be resolved by exchange of the incorrect product.
Please keep the product, packaging and shipping materials safely available until our support team provides further instructions.
Expired Product
If you receive a product that is already expired at the time of delivery, please contact us within 3 days of delivery.
The product must remain unopened and unused while the claim is being reviewed.
Where an expired-product claim is verified and approved, a refund may be issued according to this policy.
Please record the parcel opening before opening the product and make sure the batch/expiry information is clearly visible in the evidence submitted to our support team.
Defective Product
If you receive a product that appears to have a manufacturing defect or another product defect, please contact us within 3 days of delivery.
The product should remain unopened and unused unless our support team specifically instructs otherwise.
Where a defect is verified and the claim is approved, a refund may be issued in accordance with this policy.
Please provide clear photographs, an unboxing video and any other information requested by our support team so that the issue can be reviewed.
Change of Mind
We do not accept returns or refunds simply because a customer has changed their mind after placing or receiving an order.
This includes situations where a customer no longer wants the product, ordered the product by mistake, or changes their preference after delivery, provided there is no eligible issue covered by this policy.
Products Not Eligible for Return or Refund
The following situations are generally not eligible for return or refund:
- Opened cosmetics or personal-care products.
- Used products.
- Products returned because of a change of mind.
- Products where the 3-day reporting window has expired.
- Products damaged after delivery due to customer handling or use.
- Claims where the required information or evidence cannot reasonably verify the issue.
How to Request a Return, Exchange or Refund
Contact our support team within 3 days of delivery with your order number and a description of the issue.
Provide the parcel-opening video, photographs of the package and product, and any other information requested by our team.
We will review the order details and submitted evidence to determine whether the issue qualifies under this policy.
Depending on the verified issue, an eligible wrong-product claim may be exchanged, while an approved expired or defective-product claim may qualify for a refund.
Once a refund is approved, the refund will be processed within 5–7 business days.
Refund Processing Time
For an eligible claim that has been reviewed and approved, refund processing will be completed within 5–7 business days after approval.
The 5–7 business-day period begins after the refund has been approved. The time required for the amount to appear in the customer's account can also depend on the payment method or financial institution.
Return Shipping
For an approved wrong-product exchange, the return shipping process will be arranged or handled by us.
Customers should not independently ship an eligible wrong product back to us unless our support team has provided return instructions.
For other approved claims, our support team will provide the applicable instructions after reviewing the issue.
Damaged or Tampered Parcel
If the outer parcel appears significantly damaged, opened, tampered with or otherwise compromised when delivered, please document the condition before opening it.
Take clear photographs or record a video showing the parcel and shipping label, and contact our support team as soon as possible.
Please keep the parcel, shipping label, packaging and product safely available until the claim has been reviewed and resolved.
How to Contact Us
To request an exchange or refund, please contact Goree Cosmetics India with your order number and the relevant evidence.
Bengaluru, Karnataka 560029
Email:
care@goreecosmeticsindia.com
Please include your order number in your email so that our team can locate the order and review your request efficiently.
Related Information
Return & Refund FAQs
How many days do I have to request a return or refund?
Can I return an opened Goree cosmetic product?
What happens if I receive the wrong product?
What if I receive an expired product?
What if I receive a defective product?
Do I need an unboxing video?
Can I return a product if I changed my mind?
Who pays return shipping for a wrong product?
How long does a refund take?
Can I get a refund for an opened cosmetic product?
What information should I provide when contacting support?
Need Help With Your Order?
If you received a wrong, expired or defective product, contact Goree Cosmetics India within 3 days of delivery so our team can review your request.