Shipping Policy
At Goree Cosmetics India, we work to make your order delivery simple, transparent and reliable. Orders are dispatched from Bangalore, Karnataka, and are shipped through our logistics partners, including Delhivery and Shiprocket-enabled courier services.
Last Updated: September 2026Shipping at a Glance
Our Courier & Shipping Partners
We use trusted logistics services to process and deliver customer orders. Depending on the destination pincode, shipment type, availability and operational requirements, your order may be shipped through Delhivery or courier services available through Shiprocket.
The courier assigned to an order may vary based on destination, serviceability, delivery route, shipment characteristics and operational availability.
Where Are Orders Shipped From?
Orders placed through Goree Cosmetics India are dispatched from our fulfillment location in Bangalore, Karnataka, India.
Once your order has been packed and handed over to the courier, the shipment begins its transit to the delivery address provided during checkout.
Order Processing & Dispatch Time
We process orders on our regular working days according to the dispatch cutoff time below.
| Order Time | Dispatch Schedule |
|---|---|
| Before 12:00 PM | The order is scheduled for dispatch on the same working day, subject to successful order verification and courier pickup availability. |
| After 12:00 PM | The order will be scheduled for dispatch on the next working day. |
| Sunday | Sunday is a non-dispatch day. Orders placed on Sunday will be processed for dispatch on the next working day. |
The same-day dispatch cutoff refers to our order-processing schedule. Courier pickup timing is handled separately by the logistics partner, so same-day dispatch does not mean same-day delivery.
Estimated Delivery Time
After dispatch, orders generally take approximately 2–7 business days to reach most serviceable locations across India. Orders to nearby locations, including locations around Bangalore, may sometimes arrive sooner.
Delivery time can vary depending on the destination pincode, courier service, shipping zone, weather, public holidays, transportation conditions, remote-area serviceability and other circumstances outside our direct control.
The 2–7 business-day period is an estimated delivery window after dispatch, not a guaranteed delivery date. The actual estimated delivery date may vary by destination and courier service.
For certain locations, the available courier service may provide a different estimated delivery date. Where available, the shipment's tracking information or courier-provided estimated delivery date should be treated as the latest shipment-specific estimate.
Shipping Charges
We currently charge a flat shipping fee of ₹99 on applicable orders.
| Shipping Option | Charge |
|---|---|
| Standard Shipping | ₹99 |
The applicable shipping charge is displayed during checkout before payment is completed.
5% Online Payment Discount
Customers who choose an eligible online payment method can receive a 5% discount on orders above ₹1,499, subject to the discount rules displayed at checkout.
If your eligible order value is above ₹1,499 and you select an eligible online payment method, the applicable 5% discount will be reflected according to the offer available at checkout.
The availability and application of promotional discounts may be subject to the terms displayed on the website or checkout page at the time of purchase.
Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations and orders, subject to courier serviceability and the options displayed during checkout.
COD availability can vary by destination pincode and courier service. If COD is not available for your location, an online payment option may be required to complete the order.
How Your Order Is Shipped
Complete your order through our secure checkout and provide an accurate delivery address and mobile number.
We process the order and prepare the products for shipment.
Orders meeting the same-day cutoff are scheduled for dispatch on the same working day. Orders after the cutoff are scheduled for the next working day.
The assigned courier partner collects the shipment and moves it through its delivery network.
The courier attempts delivery to the address provided at checkout. You can use the shipment tracking information to follow the order.
Delivery Serviceability
We aim to deliver to serviceable locations across India. However, delivery availability depends on the destination pincode and the courier services available for that location.
Some remote, restricted or temporarily unavailable locations may not be serviceable. If a pincode is not serviceable, we may contact the customer to discuss the available options.
Please enter your complete and correct pincode and address during checkout. Incorrect or incomplete address information can result in delivery delays or a shipment being returned to the sender.
Order Tracking
Once your order has been shipped and the courier shipment has been created, tracking information may be provided through the contact details associated with your order.
You can use the available tracking information to check the current shipment status and estimated delivery updates provided by the courier.
If you have received a tracking number but the tracking information has not updated immediately, please allow some time for the courier system to register the shipment movement.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name of the recipient
- Complete delivery address
- Correct city and state
- Correct six-digit Indian pincode
- Valid mobile number
If an incorrect or incomplete address causes a delivery attempt to fail, the shipment may be delayed or returned to the sender depending on the courier's procedures.
Additional shipping or re-dispatch charges may apply where a shipment has to be sent again because of incorrect customer-provided address information, subject to the circumstances of the order.
Failed Delivery Attempts & NDR
A courier may be unable to complete delivery because of reasons such as:
- Recipient unavailable
- Incorrect or incomplete address
- Incorrect or unreachable mobile number
- Customer refusing or postponing delivery
- Premises being closed
- Destination pincode or route restrictions
- Other courier-related delivery exceptions
If a delivery exception occurs, the courier may attempt to contact the recipient or follow its applicable Non-Delivery Report (NDR) process.
Customers should respond promptly to courier calls or delivery notifications to help avoid unnecessary delays or return-to-origin shipments.
Delivery Delays
Although we work to dispatch orders according to the schedule described above, delivery after dispatch is handled by the assigned logistics partner.
Delays may occur because of:
- Heavy shipment volumes
- Weather conditions
- Transportation disruptions
- Public holidays
- Remote-area delivery requirements
- Courier operational issues
- Incorrect or incomplete address information
- Unexpected events affecting the logistics network
If you experience a significant delivery issue, please contact our support team with your order number so we can review the shipment status and assist you.
Packaging & Shipment Condition
We take reasonable care to pack products securely before handing them over to the courier.
If you receive a package that appears severely damaged, tampered with, leaking or otherwise compromised, please document the condition of the package and contact our support team as soon as possible.
For product-related issues after delivery, please refer to our Return & Refund Policy for applicable requirements and procedures.
Sundays & Non-Working Days
Sunday is a non-dispatch day for our regular order processing schedule.
Orders placed after the applicable cutoff on Saturday, or orders placed on Sunday, will be scheduled according to the next available working day.
Public holidays or unexpected operational closures may also affect processing or dispatch timelines.
Customer Responsibilities
To help us deliver your order smoothly, please:
- Provide a complete and accurate delivery address.
- Provide a valid mobile number.
- Enter the correct pincode.
- Be available to receive the shipment when delivery is attempted.
- Respond to courier calls or delivery notifications when required.
- Check your shipment tracking information when available.
Need Help With Your Shipment?
If you have a question about your order, dispatch status, tracking, delivery delay or courier issue, please contact our support team.
Bengaluru, Karnataka 560029
Email:
care@goreecosmeticsindia.com
When contacting us about an order, please include your order number so that we can locate the shipment details and assist you more efficiently.
Related Information
Shipping Policy FAQs
Where does Goree Cosmetics India ship orders from?
What courier partners does Goree Cosmetics India use?
How much does shipping cost?
When will my order be dispatched?
Do you dispatch orders on Sunday?
How long does delivery take after dispatch?
Do you provide delivery across India?
Can I track my Goree Cosmetics order?
What happens if my pincode is not serviceable?
Do you offer a discount for online payments?
Is the delivery date guaranteed?
What should I do if my order is delayed?
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